LISTEN: 911 Operator A Complete JERK During Emergency Call From Richard Sherman’s Wife

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An appalling piece of audio between a 911 operator and Richard Sherman’s wife was released to KIRO 7 in Washington.

The clip contained audio from the scene as Ashley Moss (Sherman wife’s) tried to settle down a reportedly “suicidal” and under the influence Sherman, who was later arrested on charges of “burglary domestic violence and malicious mischief.”

The former San Francisco 49ers CB was booked at 6:08 a.m. Wednesday at the Seattle Correctional Facility, according to OutKick’s Bobby Burack.

The call lasted over two minutes and shows Moss desperately demanding police attention as the operator casually attempts to talk her way through a scene that was much more volatile than the responder seems to understand.

As Sherman attempted to leave his in-laws’ residence and threatened to break down property in order to evade the scene using his 2016 Mercedes-Benz SUV, Moss repeatedly begged the operator to call for police attention to assist with the distraught Sherman.

The operator continued to interrupt Moss, also displaying no urgency in the matter.

“Listen to me, will you just let me finish?” asked the operator, after repeatedly shouting at Moss to stop talking.

“I need officers here, now!” pleaded Moss, audibly switching between calming down Sherman and the ongoing call.

Nearly a minute into the call, Moss accused Sherman of having gotten physical with a relative and demanded a police unit be sent to pacify the situation.

Continuing to miss the point, the 911 operator imprudently responded, “Trying to fight somebody and actually being ‘physical’ are two different things, how has it been physical?”

After Richard Sherman attempted to forcefully leave the premises, Moss cried out to the operator, “Ma’am, this is a f—king emergency, I need officers here now.”

“Listen to me! I’m handling this,” responded the operator.

The scene ended with Sherman’s arrest and a minor laceration to the ankle from the K-9 unit. Now, the operator’s heedless response to Moss calls the efficiency of response systems into question, especially without the immediate attention of police officers, as well as the importance of the operator role in addressing hostile situations.

After getting booked Wednesday morning, Richard Sherman was denied bail.

Written by Alejandro Avila


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  1. “I’m sorry ma’am. Due to defunding, no officers are available at this time. However, we can have a counselor out tomorrow at 2:30pm who specializes in suicide prevention. He’s very good. Would you like me to connect you to his voicemail?”

  2. There’s nothing “appalling” or incompetent about the way the 911 operator handled this at all. She has specfic information she needs to try to get so it can be relayed to responding officers. Just because she’s asking questions doesn’t mean that officers aren’t already on the way, and she even tells his wife that. Also, she doesn’t sound demeaning at all but that is subjective I guess. She sounds calm and is trying to control the conversation so she, again, can get the information she needs. Basically, she’s doing her job.

      • Knowing his date of birth allows them to look up his name (any warrants, his history, etc) to know who they’re dealing with. Trying to pick a fight with someone or just arguing is different than having already assaulted someone. All of that is helpful information for the cops.

        Again, people have an assumption that just because the operator is asking questions, it is delaying the actual response. Generally it isn’t. Certainly in a place as big as Seattle, there’s people answering the phone and there’s people talking to the cops or ambulance or whatever. It isn’t one or the other. Obviously people calling aren’t always going to understand that in stressful situations so they’re going to get upset. She handled it fine. It may sound a little rude but it certainly isn’t “appalling.”

  3. Meh. She was doing her job. She probably had cops on the way. She was just trying to collect information so the officers would know how volatile a situation they were walking into.

    Also, Richard Sherman needs to fire his agent for his embarrassing behavior and for letting him drive a 6-year old Mercedes.

  4. To the author of this article. You’re the jerk. That dispatcher is doing her job. She need specific information to relay to the officers en route to that location you jerk.

    She cant just send the police to a place without any specific information.

  5. The job of the dispatcher is to assess the situation as best as possible. They have to be dispassionate and measured. Do you know how many “the sky is falling calls” they receive? Gien the hollowing out of the police force in Seattle (shithole), they are likely under a lot of direct and indirect pressure to send officers only in the direst circumstances. No one living in Seattle should expect a prompt police response. Work backward from that reality and act accordingly.

  6. There are a few pieces of information dispatchers need to obtain before they can send police somewhere: what address should they be sent to, will they be in any danger when they arrive, etc. If you’re rambling incoherently during your 911 call, you’re just going to delay how long it takes to get you help.

    If you ever need to call 911, follow the dispatcher’s prompts and don’t try to talk their ear off with your whole life story. The 911 operators have a lot more experience than you handling situations like this; let them lead the conversation.

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